TapGo Delivery & Returns
Won a prize or opened one you love? Here is what happens next, and what your options are if you would rather not keep it.
Taking your prize home
- Confirm your claim in the TapGo App.
- We arrange delivery to you.
- Estimated delivery time is 7–21 working days.
Delivery time is an estimate. Final delivery details for each prize are shown in the TapGo App.
Do not like it? Sell it right away
You do not have to wait or keep a prize you do not want. TapGo supports selling it right away, turning it into balance. Every opening is yours to decide: keep it, or sell it.
After-sales questions
Specific terms for delivery details and after-sales matters are published in the TapGo App.
Frequently asked questions
How long does delivery take?
Estimated at 7–21 working days after you confirm your claim.
Do I have to take delivery?
No. If you do not want a prize, you can sell it right away and turn it into balance.
What happens to the balance I receive from selling?
It is added to your balance in the TapGo App.
Where do I confirm my claim?
In the TapGo App.